FAQ

We accept secure payments through ifthenpay, Portugal's leading payment gateway. Payment methods include: Multibanco (ATM reference for bank transfer), MB WAY (instant mobile payment), Credit and Debit Cards (Visa, Mastercard), and other local Portuguese payment methods. All transactions are processed securely with bank-level encryption to protect your financial data. We never store your complete payment information on our servers.

Yes! We offer a 7-day free trial for new users to experience our platform's full capabilities. During the trial, you'll have complete access to all features including real-time sentiment signals, analytics insights, our exclusive Telegram community, and premium support. No credit card is required to start your trial. After the trial period, you can choose to continue with a paid subscription to maintain access.

Our private Telegram channel is the central hub for all KAI Signals communications. Once you subscribe, you'll receive an exclusive invitation link to join. In the channel, you'll receive: real-time corporate sentiment signals with detailed analysis, market trend notifications, educational content and trading psychology tips, direct access to our analyst team for questions, and a community of fellow analysts sharing insights. The channel is active 24/7 with signals delivered as opportunities arise.

Absolutely! You have complete control over your subscription. You can cancel anytime directly from your account dashboard under 'Manage Subscription'. There are no cancellation fees or penalties. If you cancel a monthly subscription, you'll retain access until the end of your current billing period. For annual subscriptions, you'll keep access for the remainder of your paid year.

Refunds are evaluated on a case-by-case basis, particularly for technical issues or service disruptions on our end. Please contact our support team to discuss your specific situation. For annual subscriptions, refunds may be calculated on a pro-rata basis depending on the circumstances.

Yes, you can change your subscription plan at any time. To upgrade from monthly to annual, the change takes effect immediately, and you'll be charged the annual rate minus a pro-rated credit for your unused monthly time. To downgrade from annual to monthly, the change takes effect at the end of your current annual billing period. You can manage all plan changes directly from your account dashboard or contact support for assistance with the transition.

If a payment fails, we'll automatically retry the charge after 3 days. You'll receive email notifications about the failed payment with instructions to update your payment method. You'll have 7 days to resolve the payment issue before your account is temporarily suspended. During this grace period, you'll retain limited access to view past signals but won't receive new ones. Once payment is successful, full access is immediately restored. Contact support if you need assistance resolving payment issues.

All sentiment analytics and insights are delivered exclusively through our private Telegram channel in real-time. Signals are sent when our analysts identify significant corporate sentiment shifts, typically multiple times per day during market hours. Each signal includes: the company/sector being analyzed, current sentiment indicator (positive/negative/neutral), key data points supporting the analysis, suggested areas for further research, and risk considerations. Signals are available 24/7, though most activity occurs during major market hours (US, European, Asian sessions). You'll receive mobile notifications when new signals are posted.

We provide comprehensive coverage across: Major US equity markets (S&P 500, NASDAQ, Dow Jones components), international markets (European, Asian, emerging markets), all primary sectors (Technology, Healthcare, Finance, Consumer, Energy, Industrials, Real Estate, Utilities), cryptocurrencies and digital assets (major coins and tokens), commodities (precious metals, energy, agriculture), and Forex major pairs. Our focus is on liquid, well-established assets with sufficient data for meaningful sentiment analysis. Coverage expands regularly as we add new markets and analytical capabilities.

Each sentiment signal provides comprehensive analysis including: Asset identification (symbol, name, sector, market), sentiment analysis (current sentiment score, trend direction, confidence level), supporting data (relevant news and events, social media sentiment metrics, institutional activity indicators, technical chart levels), analytical context (historical comparison, sector relative strength, correlation factors), and educational notes (what the data suggests, areas for personal research, relevant risk factors). Remember, these are analytical insights for your research—not trading instructions or recommendations.

Security is our top priority. We implement: Bank-level encryption (256-bit SSL/TLS) for all data transmission, secure payment processing through ifthenpay's certified payment gateway (we never store your complete payment information), secure authentication with phone verification and optional 2FA, encrypted database storage for all personal information, regular security audits and penetration testing, GDPR and CCPA compliant data handling, and isolated infrastructure with multiple redundancy layers. Your payment details are processed securely by ifthenpay's banking-grade infrastructure, and we only receive confirmation of successful transactions—never your full card or banking details.

Yes! Our platform is fully responsive and optimized for mobile devices. You can access your account dashboard through any mobile browser (iOS Safari, Android Chrome, etc.) with full functionality. Additionally, since all signals are delivered via Telegram, you'll receive instant mobile notifications through the Telegram app, which offers excellent mobile experience across all devices. This means you can stay connected to sentiment updates whether you're at your desk or on the go. No separate mobile app installation is required—everything works seamlessly through your mobile browser and Telegram.

Our regular business hours are: Monday-Friday: 9:00 AM - 6:00 PM CET, Saturday: 10:00 AM - 2:00 PM CET, Sunday: Closed. However, we provide 24/7 support for urgent issues through Email (always monitored) and Telegram (emergency support). General inquiries submitted via email or contact form typically receive responses within 24 hours during business hours. Urgent technical issues (platform outages, payment problems, account access) receive immediate attention at any time through our emergency channels.

Trading and investing carry substantial financial risks, including potential loss of all invested capital. Sentiment analytics, while informative, cannot predict future market movements with certainty. Key risks include: market volatility can cause rapid losses, sentiment can change quickly and unpredictably, past patterns don't guarantee future results, leverage and margin amplify both gains and losses, emotional decision-making often leads to poor outcomes, and gaps between analysis and execution can affect results. Even professional traders experience losses. Never trade with money you cannot afford to lose. Never make trading decisions based solely on sentiment data without your own thorough analysis. Always use proper risk management, position sizing, and stop losses. Consider sentiment analytics as one tool among many—not a crystal ball or trading system.

Absolutely not, and be very wary of anyone who does. KAI Signals makes NO guarantees, promises, or representations about trading success, profitable trades, or investment returns. There is no such thing as guaranteed profit in trading or investing. Past performance does not indicate future results. Sentiment analysis is educational data, not a trading strategy or system. We do not track win/loss rates because we don't provide trading signals or recommendations. Anyone claiming guaranteed returns in trading is likely running a scam. Our service guarantees only that you'll receive quality sentiment analytics and educational content—what you do with that information and your results are entirely your responsibility. Trading involves significant risk of loss.

KAI Signals operates as a corporate sentiment analytics and educational platform. We are not required to be registered as investment advisors, broker-dealers, or trading signal providers because we explicitly do not offer financial advice, investment recommendations, or trading services. We comply with all applicable data protection regulations (GDPR, CCPA), payment processing standards, and consumer protection laws. However, trading and investing are heavily regulated activities. If you choose to trade, you are responsible for: using properly regulated brokers in your jurisdiction, complying with all local trading and tax laws, understanding margin, leverage, and position sizing regulations, and reporting gains/losses according to tax requirements. We recommend consulting legal and tax professionals in your area to understand your regulatory obligations as a trader or investor.