General Enquiries
For general queries about our service, plans, or account, email us at contact@kai-signals.com.
We aim to respond within 5 business days.
Formal Complaints
To submit a formal complaint, email us at complaints@kai-signals.com with the subject line "Formal Complaint". Our complaints procedure is described in full on our Complaints page.
Privacy and Data Protection
For data protection and GDPR-related requests, contact us at contact@kai-signals.com.
The supervisory authority for data protection in Portugal is the CNPD — Comissão Nacional de Proteção de Dados: www.cnpd.pt.
EU Online Dispute Resolution
The European Commission provides an Online Dispute Resolution platform for consumer disputes:
https://ec.europa.eu/consumers/odr
Our ODR contact email: complaints@kai-signals.com